Your questions
answered.

Once a prescription is issued by your clinic, Pharmacy Lines dispense the medication and delivers it directly to your patient’s door, with full tracking and confirmation at every step.

We partner with private clinics across a range of specialities including women’s health, fertility, men’s health, weight management, wellness, dermatology, vaccinations, and general private practice. If your clinic prescribes medication to patients, we can support you.

Yes. All medications are transported in temperature-controlled, tamper-evident packaging. We follow strict pharmaceutical handling guidelines to ensure every delivery meets clinical standards.

We offer same-day and next-day delivery options depending on your location. We will confirm the delivery window at the point of dispensing.

Completely. All deliveries are made in plain, unmarked packaging with no reference to the contents or your clinic on the outside.

Yes. Patients receive real-time tracking updates from the moment their medication is collected to the moment it arrives.

We currently operate across the UK and Europe. Coverage is expanding — contact us to confirm availability in your area.

Clinics can register directly through our platform. Once onboarded, you can begin scheduling prescriptions immediately. Get in touch with our team to get started.

Yes. Pharmacy Lines operates in full compliance with UK pharmaceutical delivery regulations. All medication handling is carried out by trained staff under appropriate regulatory frameworks. We operate through our GPHC registered Pharmacy in London.

We deliver a wide range of private prescription medications including injectables, topicals, oral treatments, and specialist therapies. If your clinic dispenses it, we can deliver it. Contact us to discuss any specific requirements.

We offer flexible delivery options including nominated safe-place drop-off (if legally allowed) and rescheduling. For medications requiring a signature or refrigeration, a recipient will need to be present.

If a delivery attempt is unsuccessful, we will notify the patient immediately and arrange a redelivery at the earliest available slot. Our team manages this directly so you don’t have to.

Cold-chain medications are transported in validated temperature-controlled packaging, monitored throughout the journey. We maintain the required temperature range from collection to delivery.

Yes. For patients on ongoing treatment programmes, clinics can schedule recurring prescriptions and deliveries, ensuring continuity of care without any additional administration.

We are fully GDPR compliant. Patient data is handled with the same level of confidentiality expected in a clinical setting and is never shared with third parties.

Pharmacy Lines is built specifically for private clinics. Unlike standard pharmacy couriers, we integrate directly with your clinic’s workflow, maintain white-label discretion, and offer the speed and reliability that private patients expect.

Nothing - it’s absolutely free! We are here to support you in providing a better patient experience at no extra cost.

Delivery is free. We absorb the cost as part of our service offering.

Yes. Patients can specify a home address, workplace, or any other preferred delivery location at prior to the medication being sent out.

In the unlikely event of an issue with your delivery, contact us immediately. We work directly with our delivery partners and/or your clinic to resolve any discrepancy as a priority. Patient safety is our first concern.

Yes. Clinics can opt for a fully branded delivery experience — from packaging to patient communications — so the service feels like a seamless extension of your practice.